The Charles W. Kocher Student Success Center facilitates academic coaching to ensure
that each student who requests assistance receives the best assistance possible
and to assist the student in effectively voicing and addressing any concerns which
may arise. Upon receiving a completed Request for Assistance form, an academic
coach (typically a Student Success Center employee) will be assigned to each student.
The coach’s responsibility is to make a “connection” with the
student at least once a week, to determine if the student’s needs are being
met, to communicate the result of the determination to pertinent persons who may
assist further (tutors, staff members, other departments in the college, and more),
and to offer additional service(s) if needed.
Students will be contacted by their coach within one week after submitting a Request
for Assistance form. During the initial contact, the student and coach discuss
and decide upon a preferred method of contact such as in person, email, phone, text,
or other means. Students must make every effort to communicate and openly
discuss concerns or problems with their coaches, so the coach may assist the student
as effectively as possible.
Please contact the Testing Center Specialist directly with any questions, concerns,
or suggestions regarding the coaching program.